Frequently Asked Questions

How does Grace bill my residential service?
How can I pay my bill?
What if I have large items or appliances for pick up?
What if I want to have yard waste pick up?
How do I recycle?
What is Grace's holiday schedule?
What is a "hopper" charge?
What time will you pick up my trash?
Do I have to rent your 95-gallon carts?

How does Grace bill my residential service?
You will be billed quarterly IN ADVANCE for your services. Bills are due 10 days after receipt. If a bill is not paid within 45 days, service is placed on stop until payment is received. If a bill is 60 days past due, a $5.00/month finance charge is assessed.
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How can I pay my bill?
We are excited to announce online bill pay has arrived! We also offer a number of other convenient bill pay options including the traditional mailed payments and payments over the phone.
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What if I have large items or appliances for pick up?
Large, bulky items or appliances can be picked up on a scheduled basis for an additional charge. Bulk pick up must be scheduled by calling the office.
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What if I want to have yard waste pick up?
We offer two yard waste programs. With our year-round program, your yard waste will be picked up weekly except for the months of December, January and February. During those three months you must call the office to schedule a pick up. Our 9-month program includes weekly yard waste pick up from March through November only.
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How do I recycle?
Grace uses single stream recycling so there is no need to separate anything. Simply rinse out all items before you put them at the curb. We'll take care of the rest.
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What is Grace's holiday schedule?
Trash service will be interrupted on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. When we experience one of these holidays and it falls ON or BEFORE your regular pick up day, your trash, recycling and yard waste will be picked up one day later that week.
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What is a "hopper" charge?
When you have more than your allotted amount of trash (2 carts or 1 cart plus 2 cans or 4 cans) and we must run the blade to clear the hopper so we can handle the extra trash, a $15 "hopper" charge will be assessed. (The hopper of the truck holds approximately 2.5 yards of material.)
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What time will you pick up my trash?
Pick up times may change un-expectantly so we advise you to place all containers out at the curb the night before your pickup or by 5am that day to avoid missing our trucks. If your trash is not out when the truck arrives at your stop, you may request a special pickup. A $25.00 charge will apply.
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Do I have to rent your 95-gallon carts?
No, you are welcome to use your own cans. You are allowed up to four cans of trash per week. A 95-gallon cart if supplied for your recycling. Yard waste is limited to 4 cans or 10 bags and/or bundles per week. Please note we do not dump barrels of any kind or pick up trash laid in piles at your location. All trash must be contained. We are not responsible for repairs or replacement of your own personal cans.
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